- The buyer is entitled to the replacement or refund of unused articles within the maximum of SEVEN days from the receiving of the goods. The amount of the item paid will be refunded with the same payment method as when purchasing.
- The buyer is obliged to check for any damages when picking up the goods and immediately advertise to the deliverer who delivered the goods or refuse to take over the shipment if there are visible damage. When we deliver the original package to your door and you are taking the goods with a mandatory signature on your invoice, you hereby certify that the goods are properly delivered.
- In the case of deliveries of goods not ordered or delivery of goods which has a defect or damage that did not occur in the carriage, Rudolf mil d.o.o. will approve the return of the goods after receiving the written plea and then send the return refunds. In that case, we will compensate you for the postal costs of the goods returned and the possible value of the goods we are unable to deliver within the SEVEN business days.
- The buyer is responsible for the costs of sending when he wants to return the goods and the reason is not justified. We will make a refund within three business days.
- About the intention to return the goods, the buyer must notify the seller in writing to the electronic address: INFO@BISERNI-NAKIT.HR
- The goods must be packed and returned in the original packaging, as received.
For all substitutions and refunds, it is mandatory to submit invoice and a debit card or credit card receipt.
- The goods purchased through the internet store, should be mailed to the following address:
RUDOLF MIL D.O.O.