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Purchase Terms

Internet store Biserni nakit is owned by Rudolf mil d.o.o.

Purchase and delivery from webshop Biserni nakit is currently only possible in the European Union. By ordering items in the webshop, you agree to these terms of purchase. The purchase contract process becomes valid after the receiving of the shipment.

Ordering

  • You can order the goods that you put into your cart as a registered user or as a guest user. By clicking on the 'Order' button, if you are not logged in, you will be redirected to the page where you can choose the ordering method (registered or guest user).

  • If you have already registered or want to do so, you will not need to enter the information the next time you purchase, you can receive newsletters, track order status, modify your information, pay by credit card or bank transfer, items put in the cart or whishlist remain indefinitely. If you decide to make a bank transfer payment, the items will be reserved for five days, the time until you have to make a payment with the information that will be sent to you by email.

  • If you order as a guest, the purchase is one-time, which means that you will need to re-enter your data at each purchase. For this type of order you will need to enter contact information: email and phone, and recipient's address. Payment is just by credit card.

  • On the checkout page, you can check the merchandise and / or update it, and check or enter delivery information, depending on whether you are a registered customer or guest customer. If you want to send the goods to someone else, simply provide (modify if you are registered) the appropriate information in the delivery details section.

  • After you select a card payment and click on the button you will be redirected to a secure payment page of Corvus where you can use American Express, Diners or Visa.

Prices

  • All prices are in EUR with VAT included. The prices are valid at the time of ordering or inserting the item into the cart. In the case that prices are changed in the meantime, such as the expiration of an on sale period or simply a change in price, a new price will be charged, which will be automatically updated in the shopping cart. It should be noted that the item may be in the basket indefinitely if you are a registered user, or two weeks if you are not, and that period does not necessarily have to coincide with the time of the on sale period.
    We reserve the right to make mistakes; In that case you will be notified.

Payment

  • Payment can be made by:

  • Bank transfer

    After creating an order and selecting a bank transfer payment that you can only execute as a registered user, you will receive an email with instructions and all the information needed to pay the amount to the seller's account. You can make payments via internet banking or in a bank.

    • RECIPIENT OF PAYMENT:
    • Rudolf mil d.o.o.
    • Radnička cesta 47
    • 10000 Zagreb
    • CROATIA
    • A giro account opened with Erste & Steiermarkische Bank d.d.
    • IBAN: HR4824020061100586481

  • After the payment is recorded, the buyer receives the delivery notification by email. The notice will be received on the first working day from the moment of purchase (Monday to Friday from 8 am to 4pm). The bill, the International Warranty card, and the pearl maintenance instructions will be sent to the buyer together with the shipment.

  • Credit or debit card

    By choosing a card payment method, you will be redirected to the secure payment page of Corvus, an agent that protects your data. This means that neither Biserni nakit webshop nor Corvus have access to your card number, but it has only a credit card holder.

Payment Security

  • While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

  • CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

  • The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

  • All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

  • Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Delivery

  • The ordered product will be delivered to you within 7 business days; The delivery period runs from the receiving of funds to our account.

  • If, in any case, the purchased product is unavailable, though the inventory is updated daily, we will notify you by email and agree on extended delivery, replacement or refunds. Delivery is free and is done only in the European Union.

Devolutions and refunds

  • - The buyer is entitled to the replacement or refund of unused articles within the maximum of SEVEN days from the receiving of the goods. The amount of the item paid will be refunded with the same payment method as when purchasing.

    - The buyer is obliged to check for any damages when picking up the goods and immediately advertise to the deliverer who delivered the goods or refuse to take over the shipment if there are visible damage. When we deliver the original package to your door and you are taking the goods with a mandatory signature on your invoice, you hereby certify that the goods are properly delivered.

    - In the case of deliveries of goods not ordered or delivery of goods which has a defect or damage that did not occur in the carriage, Rudolf mil d.o.o. will approve the return of the goods after receiving the written plea and then send the return refunds. In that case, we will compensate you for the postal costs of the goods returned and the possible value of the goods we are unable to deliver within the SEVEN business days.

    - The buyer is responsible for the costs of sending when he wants to return the goods and the reason is not justified. We will make a refund within three business days.

    - About the intention to return the goods, the buyer must notify the seller in writing to the electronic address: INFO@BISERNI-NAKIT.HR

    - The goods must be packed and returned in the original packaging, as received.

    For all substitutions and refunds, it is mandatory to submit invoice and a debit card or credit card receipt.

    - The goods purchased through the internet store, should be mailed to the following address:

    RUDOLF MIL D.O.O.
    POSTE-RESTANTE
    10000 ZAGREB
    CROATIA

Legal Terms

  • Copyright is completely retained. All contents and formats on www.biserni-nakit.hr are owned by Rudolf mil d.o.o.

  • Copyright in any downloaded material is not transferable to you in the event of any download or copying. You may not reproduce, post, distribute, display, modify, create, sell or engage in any sale, or export in any case, in whole or in part, any part of the content of a site.

Statement of Customer Data Protection

  • We are committed to providing personal information protection by collecting only the essential, basic customer / user information required to meet our obligations; we inform customers about the way we use the data we collect, we regularly give customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.

  • All customer information is strictly kept and only accessible to employees whose data is necessary for doing business. All our employees and business partners are responsible for adhering to the privacy principles.