After sales and Reclamation
In order to use your right to complaint, return the defective product along with your invoice and Warranty Card to the point of purchase and attach your details (name, phone number, e-mail address and delivery address). Depending on the opinion of the distributor / service department and if is subject to warranty conditions, a repair will be performed or, if this is not possible, the product will be replaced by a new one.
If the damage is not covered by the warranty, according to the above conditions, repairs may be charged.
All repairs covered by the Guarantee card go to the cost of Rudolf mil d.o.o. and should be sent to the following address:
RUDOLF MIL D.O.O.
Before you intend to send defective products, please email us at the following address:
Rudolf mil d.o.o. makes threading, replaces the buckle or any repairs that are not covered by the warranty, provided that the Warranty List is delivered.
- There will be no major changes to the original jewelry design.
- The forms of pearl necklaces and bracelets will not be changed.
The cost of sending the repairing item is borne by the buyer.
In the case of repairs covered by the Guarantee card, previously duly completed, the cost of returning the goods will be at the expense of Rudolf mil d.o.o.
Any other special repair that does not cover the Warranty card should be requested by email and we will notify to the client after the estimated cost of the repair is calculated. In that case, the cost of returning the goods also goes to the cost of the buyer.
For more information, please send an inquiry to the email address:
Important! To be able to exercise your rights, keep the Guarantee card together with your original invoice!
The Majorica Jewelry has TWO Year Warranty, and pearls Majorica ten-year warranty, which begins with the purchase date of the article and applies to all countries where Majorica jewelry is sold.
This international warranty is limited to technical drawbacks that arise during the production process.
The warranty does not cover malfunctions and damage caused by:
- Accidents and common wear and tear of materials
- Exposure to chemical substances (eg perfume, hairspray, etc.)
- Excessive exposure to water, heat or sun
- Negligence or improper maintenance and handling
Refuse Majorica copies
Using the remarkable international reputation of Majorica and using semantic similarity to the name of the Mallorca island, where the Majorica factory, many imitators trade in cheap pearls of much worse quality under names such as Majorca, Majorque And Mallorca.
Our trademark, registered all over the world, takes constant legal actions against such imitators in order to avoid scams.
If you want to be completely confident about the value and authenticity of your purchase, during the purchase of Majorica jewelry be sure of the following:
- Original Majorica Ornament Box
- Majorica label with product code
- International Warranty card
Only then you will be completely sure you own MAJORICA jewelry.
Pearls and Majorica jewelry care
Pearls Majorica need the same love and attention as with the natural pearls. The best recommendation for pearl jewelery is to put it the last one and take off the first one.
In order to keep your Majorica jewelry glossy and preserved, the following instructions must be observed:
- When cleaning, do not use hot water or appliances that release a hot steam
- when drying, wiping or polishing, use mild and clean fabric
- Do not expose jewelry to cleaning agents and other chemical substances
- If jewelery comes into contact with water, immediately wipe it
- after wearing, place jewelery in the original protective packaging
It is recommended that every EIGHT years you take necklaces and bracelets to an authorized dealer of Majorica to change the silver rim and threading to prevent pearls from touching, knocking or losing.
When not used, pearls need special care to preserve them. It is recommended to keep them in their boxes, separate from other jewelry or other metal items. For this purpose, MAJORICA jewelry has separate boxes for keeping it while traveling or moving.
With these simple instructions, we guarantee that the beauty of your jewelry MAJORICA will be eternal.